All prices are listed in Brunei Dollars (BND).
We accept payment by credit card (Visa, MasterCard and American Express) for local transactions only.
We accept money/postal orders and international bank drafts in Brunei currency. Please make sure they are negotiable in Brunei. We also accept payment by Western Union, telex transfer or direct bank transfer. Please contact enquiries via fesretro@yahoo.com for further details. We will then confirm product availability and final prices by e-mail. Once we receive confirmation from you that you have sent the payment we will then put aside the items for you for a maximum of 14 days until we receive full payment. Please enclose full details of your order with your payment.
DELIVERY & SHIPPING INFORMATION
Most orders will be shipped the following business day by Fedex. If there is a problem with your order where an item is sold out, we will contact you via e-mail or telephone and your order will be delayed until we receive your response. Shirts with additional name, numbering and badges may take an extra few days to dispatch.
Delivery Charges and Transit times - Delivery charges are based on the weight of the items ordered (example one jersey) and the destination rate.
Local Delivery - All local orders above the value of BND100.00 are entitled to free delivery within Brunei. For local deliveries below BND100.00, a charge of BND8.00 is added to your purchase amount. Local deliveries via Nationwide Express will take 1 to 2 working days to reach your required destination.
International Delivery - For overseas deliveries, please email us via fesretro@yahoo.com for further confirmation on the shipping cost by simply give us your country of destination when your order is done and the shipping cost will be calculated for you. Every Fedex package is assigned a tracking number with which you can track your order. This number will be emailed to you as we process your shipment. Fedex typically takes 2-3 working days to reach most destinations after the order leaves our warehouse. You can track your order by clicking on the link http://www.fedex.com/. If you have any questions about the shipping time and cost for your country or if your country is not on the list of destinations, please e-mail us at enquiries.
Customs - Please note that the merchandise and shipping cost does not include any tax or duties levied by your customs once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office to find out more. We will not refund any shipping charges if your orders cannot be cleared and are returned to us by the customs. We will not bear any additional costs incurred related to the return of that package.
If the item is a gift to please indicate in the 'Special Instructions' that the order is a gift. All items are described on the customs clearance consignment note according to product types for example "soccer jersey" or "t-shirts". If it is a gift, it will be marked "Gift," on the package but the cost of the items is still stated on the form.
AVAILABILITY
While we will make every effort to make sure our blog is updated, our merchandise can go out of stock any time. You will be notified as soon as possible if we cannot fulfill your order immediately or not at all and get your advice on what you would like us to do with your order that is out-of-stock. Please note that we will not ship out the items until all your items in the order are ready for delivery in one go. We will not send partial deliveries.
RETURNS & EXCHANGES
In the event that you are not satisfied with your purchase, or that the merchandise is defective, you are entitled to a one to one exchange. However the merchandise must first be returned to us in the same condition as it was received. (All tags, product labels must not be removed and the original packaging must be present.) Local customers please come to our shops to make the change. Overseas customers will have to pay the return shipping charges and back to them if they want to change the size. We will only cover the return shipping charge if the item is found to be defective.
We will bear all cost if any merchandise is sent wrongly. We will pick up the wrong product, (which must be in the same condition as when received) and send the correct one at our own cost. If an item cannot be fulfilled we will provide credit or a full refund on your purchase.
Please note that we cannot make any changes or refund for personalized items like jerseys with player's names on them. Also once any item has been used, it cannot be returned. The term "defective" does not cover any wear and tear no matter how short a time span.
We must be notified of any returns, 5 days from the receipt of the merchandise and they must be returned within 30 days from the date of purchase.
Please contact at +6738850601 or email us at fesretro@yahoo.com to notify us of problem related to your order.
PRIVACY POLICY
We do not sell, rent, or loan any information regarding our customers to any third party. Any information that you provide to us will only be used to improve our services and make your shopping experience more complete. All personal information collected is only used by us or by a party necessary to complete your order like the delivery company.
SECURITY POLICY
We want to make sure that your shopping with FES Retro is completely risk free. You can rest assure that your transaction is completely safe.
